Product shipping

Shipping is handled by UPS (USPS to P.O Boxes) and shipped UPS Standard (5 day) with tracking. Shipping to P.O. Boxes is not a problem however we cannot ship via UPS for this, so it goes through USPS and shipping time varies.

For Canadian orders please visit www.bathmatestore.ca for faster shipping times. All other countries shipping time varies according to country.

Shipping to your work address is not a problem. Just state this in the notes field when checking out.

Security & Confidentiality

We place the utmost importance on customer confidentiality and therefore there is nothing on the packaging which indicates content within. Due to the cost of the product a signature will be required on delivery unless shipped to a P.O. Box. Your P.O. Box must match that of your credit card statement.

Shipping costs

Shipping costs will be stated upon checkout and vary according to State. Shipping is paid/included on checkout. Note: All duties, taxes and brokerage fees are payable by the receiver upon receipt of the product and vary according to state.

Returning and refunds

The device itself is fully covered under our 12 month manufacturers warranty. This covers all the parts of the device including the chamber, special valve system and gaiter. We do remind users that proper cleaning of the device will prolong its working life.

We also offer a full satisfaction guarantee. We have every confidence in the results the bathmate can produce. It is always nice to receive some of the emails we get just to tell us how happy our customers have been with the gains they have made and the quality of life they now have. Quite simply if, after using the device for the full 6 week period you can demonstrate that you haven't made any progress at all in either length or girth, we'll give you your money back.

This means you can try the bathmate completely risk free, safe in the knowledge that if you don't get bigger you haven't lost out. All we ask to validate this guarantee is that you send your warranty form back within 1 week of receiving the device complete with your current measurements.

The product can not be refunded if more than 30 days have passed since the product was shipped to you.

The Bathmate cleaning kit can not be refunded since it is a cleaning product, unless the packaging has not been opened and the product is in original condition. The return window for the Bathmate cleaning kit is 14 days from the date of purchase. Shipping fees are not refundable.

Returning a product

If the product has been damaged during shipment or is considered defective, please contact us using the support form.

You can return the product within 14 days from receipt of purchase, if you have not used it and you will receive a full refund, less a $20 shipping fee which is non refundable.